Shipping & Returns

All Products Generally ship within 48 hours or less after payment is received. If you do not have your product within 7 days after making purchase please feel free to e-mail us and we will track your package for you and update you via e-mail. All of the contact information can viewed by clincking the Contact Us page.

 

Refund & Return Policy

Last updated 04. 01. 10.

You may reallocate or request a refund of money on file for services before proofing phase of any document set. After proofing for document sets has been entered there will be no refunds as you will have a copy of the documentation for your records and the work and time will have already be allocated.

Study materials purchased from Sovereign Filing Solutions is entitled to a refund before shipment; after products have shipped we do not offer a refund except for extenuating circumstances. Please call the main office if you feel your circumstances are extenuating. If there are any defects in products Sovereign Filing Solutions will stand behind the products 100% and will gladly replace any defective or damaged products.

To Exchange Damaged or Defective Study Material

  1. All study material must be returned to Sovereign Filing Solutions by certified mail or UPS at your cost to ship. Sovereign Filing Solutions will fully cover return Shipping.
  2. Study material must be returned with a copy of the receipt, as well as a cover letter explaining the defect.