Troubleshooting Checkout - Empty Cart

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We have seen issues on site where people get an error when trying to access their cart that says "Link Expired".

If you receive this error message, or are not able to access your cart for any reason this is likely the problem.

This happens when your cart contents have expired due to custom data in for the product or service being in the cart for an extended time. For example; You filled out the form for the Secured Party Creditor process and added it to your cart but then waited a week with the contents in your cart to come back to go through checkout. When you try and access the cart you receive an error and the cart won't load.

How to fix the issue.

Although it is not possible to restore the contents of your cart it is possible to clear the contents so that you can then re-add the items you would like to go through checkout.

1.

Clear the contents of your cart.

Either manually, clear the contents of your cart by hovering over the cart on the menu at the top and hitting the X on each product, or use the button provided here to empty the entirere contents of cart! Do not click it unless you want your cart emptied.

[empty_cart_button]

2.

Add the contents to your cart again that you would like to purchase.

We know it is inconvenient, but we have found no other way around doing so to be able to checkout.

3.

Promptly go through checkout.

We suggest going through checkout within 48 hours of adding items to your cart to avoid the potential issue of your cart contents being invalid.

It didn't work...

If you have tried all of the above steps and are still not able to checkout please send a text message to Guy at 707-797-7971 with a description of the problem and screenshots of the issue.

We are happy to help you troubleshoot further directly where necessary. Please do make sure to try the above first before reaching out for assistance as it will almost always solve this issue.

Do note that if you have skype and can share screen it makes the process easier to troubleshoot with you.

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