Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, or restricted delivery times with our selected couriers, shipments may be delayed by a few days. In case this occurs, please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email, text, or telephone.
Drop ship hardware (specific physical products)
If we need to drop ship any product we offer, it will be mailed in accordance with that vendor's shipping policies. Your personal information is not sold or offered to that vendor for further sales or marketing purposes. Original work affixed is in the exclusive care of Salubrious.
Access to digital products will be delivered via access link sent by email. SHARING OF ACCESS LINKS ARE PROHIBITED. NO EXCEPTIONS. If issues arise due to inaccessibility of an email account and another email account can receive the digital products, such transfer of access will be made by contacting firstname.lastname@example.org for approval and transfer.
Errors and Omissions
Errors and Omissions caused by Salubrious will be replaced immediately and without further question. A proofing step, by which the customer will approve the final product, is enforced before products are created or delivered.
Contact Salubrious at email@example.com for available remedies for refunds on digital products.
Cancellation / Return / Exchange Policy
If an order has not been produced, or proofed by the customer, the order can be cancelled and refunded. If an order is cancelled after mailing and before it is delivered, an RMA will be generated for return. If the return is not re-deposited for delivery within 7 days, the cancellation will be withdrawn and the RMA will automatically cancel.
Due to the private and personal nature of products offered, returns are typically not practical. If you believe that an item Salubrious offers is returnable, please contact us at firstname.lastname@example.org to verify your claim and arrange the return.