Password Issues
If you are having difficulties in logging into your account we would suggest resetting your password here:
https://makefreedom.com/my-account/lost-password/
Do note when you get your reset password email it is possible that the entirety of the link will not open by just clicking. If you find this to be true then copy the entire link from the email and paste it in your browser.
Cookies and Cache
If your using the right credentials for log-in but the login page is reloading without taking to your account page try the following:
An easy way to test if it is a cookies/cache issue is to start a private or incognito browser session as it does not use stored cookies or cache from other sessions.
If you right click on the browser icon you should see an option for "New Private Window" or "New Incognito Window".
Clearing your cookies and cache. If you are able to login using a private window this will correct it in your main session as well.
You don't have to do this for all sites, you are welcome to clear them just for the MakeFreedom.com sites. Do make sure to clear all of them, both main and sub-domains if you do not clear everything.
Following are the steps to clear cookies for different browsers:
Google Chrome
1. Open Chrome.
2. Click on the three dots in the upper right corner.
3. Select **Settings**.
4. Scroll down and click on **Privacy and security**.
5. Click on **Clear browsing data**.
6. In the dialog box, check **Cookies and other site data**.
7. Choose the time range (e.g., Last hour, Last 24 hours, All time).
8. Click **Clear data**.
Mozilla Firefox
1. Open Firefox.
2. Click on the three horizontal lines in the upper right corner.
3. Select **Settings**.
4. Click on **Privacy & Security** on the left.
5. Scroll down to the **Cookies and Site Data** section.
6. Click on **Clear Data**.
7. Check **Cookies and Site Data** and click **Clear**.
Microsoft Edge
1. Open Edge.
2. Click on the three dots in the upper right corner.
3. Select **Settings**.
4. Click on **Privacy, search, and services** on the left.
5. Under **Clear browsing data**, click **Choose what to clear**.
6. Check **Cookies and other site data**.
7. Click **Clear now**.
Safari (Mac)
1. Open Safari.
2. Click on **Safari** in the menu bar.
3. Select **Preferences**.
4. Go to the **Privacy** tab.
5. Click on **Manage Website Data**.
6. Click **Remove All** or select specific sites to remove cookies, then click **Remove**.
Safari (iOS)
1. Open **Settings** on your device.
2. Scroll down and tap on **Safari**.
3. Scroll down to **Clear History and Website Data**.
4. Tap **Clear History and Data**.
Opera
1. Open Opera.
2. Click on the menu icon in the upper left corner.
3. Select **Settings**.
4. Click on **Advanced** in the left sidebar.
5. Go to **Privacy & security**.
6. Click on **Clear browsing data**.
7. Check **Cookies and other site data**.
8. Click **Clear data**.
Once you have cleared the cookies and cache reload the login page https://makefreedom.com/my-account/
Then try and login again.
None of the above worked
If you have tried all of the above steps and are still not able to login please send a text message to Guy at 707-797-7971 with a description of the problem and screenshots of the issue.
We are happy to help you troubleshoot further directly where necessary. Please do make sure to try the above first before reaching out for assistance as it will solve the majority of the issues encountered.
Do note that if you have skype and can share screen it makes the process easier to troubleshoot with you.
Another Article you may find useful
Troubleshooting Checkout – Empty Cart
Troubleshooting Checkout – Empty Cart Home / More / Troubleshooting Checkout – Empty Cart We have seen issues on site where people get an error when trying to access their cart that says “Link Expired”. If you receive this error message, or are not able to access your cart for any reason this is likely…